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FAQS

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days for order processing. On average shipping times are 7-15 days. Tracking numbers should be updated 1-2 days after your order has been SHIPPED. If you don't have a tracking number after 3 business days please contact us.

What if I receive my package damaged?
If your package arrives damaged or tampered with contact us immediately. We will ask for proof of damage and once confirmed we will do everything possible to correct the issue.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-15 business days. *Due to the Covid-19 pandemic shipping times may be longer*

I have a question that wasn't answered, can you please help?

Absolutely! We value our beautiful customers and are dedicated in providing excellent customer service. Please send us an email or interact with us using the chat bubble and we will be happy to assist you in any way we can.